FAQ

CAFE’s podcasts, newsletters, articles, videos and events explore the most critical issues of our time through the lens of the law. Read on for information about CAFE Insider, Stay Tuned With Preet and the rest of our products. Please note that Some Spider, Inc. is the parent company of CAFE Studios, Inc.

If you are interested in a CAFE Insider membership, there are monthly and annual membership options, along with gift memberships and student memberships. Send any questions, including inquiries about corporate memberships, to [email protected]

CAFE INSIDER BASICS

When you sign up, your payment method (PayPal for example) will be verified. This verification may be shown on your account as a temporary $1.00 charge from our parent company Some Spider Inc. Unless you have been a member before, you will not be charged for the full cost of the membership until the end of any applicable free trial.

Please note that ad blockers and privacy extensions may interfere with the site’s registration functionality.

Members can listen to the exclusive Insider audio content, including the flagship Insider podcast and bonus content from Stay Tuned with Preet in your favorite app. When you join, you may listen on the Cafe site. In addition, a unique feed will be created for you, allowing you to listen in Apple Podcasts and many other apps. (Unfortunately, some third party apps, including Spotify, Google Podcasts and Stitcher do not allow feeds to be added manually at this time. We will update members when this changes.)

Please send any questions to [email protected]

Note that it is a violation of our Terms of Service to share your unique feed with other individuals or publicly available podcast application listings. If you are interested in a family or corporate membership, please email [email protected]

General

What is included with a CAFE Insider subscription?

CAFE Insider helps you to make sense of law and politics. As a member, you receive exclusive access to:

  • A weekly, ad-free podcast with former U.S. Attorney Preet Bharara and former New Jersey Attorney General Anne Milgram breaking down the latest headlines.
  • Extended conversations with guests from Stay Tuned With Preet, which are not available in the free podcast feed.
  • Town Calls: live conference calls hosted by Preet and contributors.
  • A weekly newsletter featuring a note from Preet and recommendations from the Insider team.
  • Early access to virtual and live events.
  • And you can listen to Insider audio content in an app

How is CAFE Insider different from CAFE?

CAFE offers free content on cafe.com. This includes the Stay Tuned With Preet podcast and the CAFE Brief email.

CAFE Insider helps members to make sense of news and issues at the intersection of law, politics, and justice. In addition to the free content on cafe.com, members receive access to exclusive content including podcasts, a newsletter and more.

How do I sign up for CAFE Insider?

You can become a member of Insider by visiting cafe.com/insider and choosing one of our membership options.

Will my subscription auto-renew?

To ensure uninterrupted access to CAFE Insider, memberships are set to automatically renew at the end of the selected term. Unless otherwise noted, discounts on annual memberships apply to the first year.

I subscribed to CAFE Insider. What should I do now?

Thank you for joining the Insider community. Please LOGIN to the Insider home to see the latest content for members. And here are the latest episodes of the Insider podcast. And if you’d like to listen to Insider content in an app, here’s how.

Can I give a CAFE Insider membership as a gift?

To help your friends make sense of law and politics, please visit the gift membership page. Please note that you must sign in to your account, or create an account, to give a gift. The annual gift memberships will not renew for a second year.

If your gift recipient has not received a redemption email, please have them check their junk, promotion or spam folders.

Email us at [email protected] with any questions and please include the email address of the gift giver with your correspondence.

Can I upgrade from a monthly membership to an annual membership?

If you are currently a monthly member, please visit the My Account section of the site and choose the Membership tab. Follow the prompts after selecting the Upgrade option. Your annual membership will begin at the conclusion of your current month.

How do I add a new or switch my payment method?

If you have two payment methods available and want to switch, visit the Membership tab in My Account, click Manage and then ‘Update renewal payment method.’ Please remember that there must always be a payment method associated with an active membership.

Please Login to the My Account section of Insider, and select the Membership tab. Then tap ‘Manage.’ Tap on ‘Update renewal payment method’ and select ‘Add a new card’ or ‘Add PayPal’ in the top right. Once added, you may now select the new payment method within this screen.

If you have two payment methods available (when you visit the Membership tab and click Manage and then ‘Update renewal payment method’) then you may switch between the two.

If you would like to delete your old credit card or PayPal account, please visit the Card tab within the My Account section and click on the trash can symbol next to the old form of payment. If you have two payment methods available and want to switch, visit the Membership tab, click Manage and then ‘Update renewal payment method.’ If you have problems, please email us at [email protected].

CAFE INSIDER PRODUCT

When is the CAFE Insider Podcast released?

While the news cycle may affect release times, there will generally be a new episode released every Tuesday by 8pm ET.

Can I listen to CAFE Insider audio content in my favorite app?

Once you join, you may manually add your unique feed to your favorite podcast app. Here are instructions.

Please sign in and visit the My Account section of the site. Here you will find the Podcast Link just under the words ‘My Account.’ Click on the link to copy it to your clipboard. Then paste the link into the ‘Add URL’ field of your favorite podcast app.

And members can always continue to stream the CAFE Insider Podcast on the site via desktop or mobile.

Can I Create a Shortcut to the Insider Audio Feed on my phone’s home screen?

Yes! If on an iPhone, start by navigating via Safari to the Insider Audio Feed and log in.

Tap the share icon at the bottom of the screen (a box with an arrow pointing up). Scroll through options on the bottom and tap ‘Add to Home Screen.’

Name your shortcut CAFE Insider. Tap ‘Add’ and you should now have a shortcut on your phone’s home screen that looks like any other app. Visit regularly to keep up on all that CAFE Insider has to offer.

Note: if Safari requires sign in each time you visit, please go to your phone’s Settings, choose Safari and scroll down to ‘Clear History and Website Data.’ The next time you login, make sure to choose ‘Stay Logged In.’ Please be aware that this will clear data related to other sites you visit as well.

How do I get the weekly newsletter which features a note from Preet?

The newsletter is sent every Thursday to the email address associated with your account. If you have not received a newsletter, please make sure that Insider emails are not being filtered into your junk, promotion, or spam email folders.

SIGNING UP AND SIGNING IN

How do I sign up for CAFE Insider?

Please make sure ad blockers and privacy extensions are disabled while visiting cafe.com and cafe.com/insider, and allow our registration software ‘Tinypass’ and ‘Piano’ to serve content on the site. We do not serve advertising or sell data, but we have found that ad blockers and privacy extensions can interfere with the process of signing up for, and signing into, Insider.

Please visit cafe.com and tap JOIN INSIDER at the top of your screen. If you previously created an account with CAFE, please log in with your email address and password.

If you continue to have problems, email us at [email protected].

How should I sign in to CAFE Insider?

Please make sure ad blockers are disabled while visiting cafe.com and cafe.com/insider, and allow ‘Tinypass’ and ‘Piano’ to serve content on the site.

Visit cafe.com and tap LOGIN at the top of your screen.

If you are a member and encounter the Monthly/Annual membership screen, please choose the Login option.

If you continue to have problems, please email us at [email protected].

MEMBERSHIP PLANS

Can companies create group memberships to Insider?

[email protected] for information on special rates.

Can current students get a special Insider membership rate?

Yes, you can sign up here.  Student members have full access to Insider. Please note that these rates are exclusively for current students with a valid .edu email address.

Is there a family membership available?

We will be offering a special rate for families in the future. Please sign up for updates at cafe.com/preet.

TROUBLE SHOOTING

What if I am having trouble resetting my password?

After tapping LOGIN, choose the ‘I FORGOT MY PASSWORD’ link. Once you input the email address associated with your account, you will receive a password reset link in an email. Please make sure that Insider emails are not being filtered into your junk, promotion, or spam email folders.

Please make sure ad blockers are disabled. Click on the link in the password reset email, and create a new password.

If you are having trouble, please copy the password reset link and paste it into a ‘Private Window’ in Safari or an ‘Incognito Window’ in Chrome.

If you continue to have problems, email us at [email protected].

Is my payment information secure?

CAFE Insider uses Braintree for payment processing. Via Braintree, we accept major credit cards and PayPal. CAFE Insider does not hold your credit card information. Your information is encrypted and stored by BraintreeBraintree is a division of the public company, PayPal. Click here to learn more about Braintree.

Please note that if you pay with PayPal, there will be a verification shown on your account, but you will not actually be charged for your membership until the end of your free trial, if applicable.

What if I receive an error message or cannot complete my transaction for other reasons?

Please email us at [email protected], and we will work to resolve the problem as soon as possible.

How do I cancel my membership to CAFE Insider?

Please visit the My Account section of Insider to cancel your membership. Choose the ‘Membership’ tab and click ‘Manage.’ If you cancel, you will still have access to Insider for the remainder of your membership period. We do not offer partial refunds. If you have questions, please email us at [email protected].

What if I have any other questions?

Please email us at [email protected], and we will respond as soon as possible.