FAQ - CAFE

FAQ

CAFE’s podcasts, newsletters, events (and more) explore issues of justice, power, law, and democracy. Read on for information about CAFE, CAFE Insider, Stay Tuned With Preet and more.

CAFE INSIDER BASICS

Please note: when you sign up, your payment method (PayPal for example) will be verified. This verification may be shown on your account as a temporary $1.00 charge from our parent company Some Spider. You will not be charged for the full cost of the monthly or annual Insider membership until the end of your 14 day free trial.

And yes, you can listen to the new CAFE Insider podcast and bonus content from Stay Tuned with Preet in your favorite app! Once you join, you may manually add your unique feed to the app. Please sign in and visit the Account section of the site. Here you will find the Podcast Link just under the words ‘My Account.’ Click on the link to copy it to your clipboard. Then paste the link into the ‘Add URL’ field of your favorite podcast app. Here are instructions.

What is included with a CAFE Insider subscription?

CAFE Insider helps you to make sense of law and politics. As a member, you receive exclusive access to:

  • A new weekly, ad-free podcast with Preet Bharara and former NJ Attorney General Anne Milgram breaking down the latest headlines.
  • Extended conversations with guests from Stay Tuned With Preet, which are not available in the free podcast feed.
  • Text alerts featuring Preet’s real-time reactions to breaking news.
  • Town Calls: quarterly conference calls with Preet and contributors.
  • A weekly newsletter featuring a note and recommendations from Preet and the Insider team.
  • Early access to live events.

How is CAFE Insider different from CAFE?

CAFE offers free content on cafe.com. This includes content like the Stay Tuned With Preet podcast and select articles.

CAFE Insider helps members to make sense of news and issues at the intersection of law, politics, and justice. In addition to the free content on cafe.com, members receive access to exclusive content including podcasts, text alerts, a newsletter, and more.

CAFE and CAFE Insider are divisions of the company, Some Spider Studios.

How do I sign up for CAFE Insider?

You can become a member of Insider by going to cafe.com/insider and choosing one of our membership options.

How much does CAFE Insider cost?

New members can currently join Insider for 14 days free. Monthly members then pay $5.99 per month (the equivalent of $71.88 per year). For a limited time, annual members pay $49.99, which is a 30% discount on 12 months of the monthly rate.

Again please note: when you sign up, your payment method (PayPal for example) will be verified. This verification may be shown on your account as a temporary $1.00 charge from our parent company Some Spider. You will not be charged for the full cost of the monthly or annual Insider membership until the end of your 14 day free trial.

Will my subscription auto-renew?

To ensure uninterrupted access to CAFE Insider, memberships are set to automatically renew at the end of the term.

I subscribed to CAFE Insider. What should I do now?

Thank you for becoming a member of CAFE Insider. Please visit the CAFE Insider Feed for the latest podcasts, transcripts, articles and more.

When you are logged into CAFE Insider on desktop, you will see the navigation bar along the top that includes links to the Insider Feed, Insider Podcast, Stay Tuned and Events.

When you are logged into CAFE Insider on mobile, you will see a dropdown menu in the top right that includes links to the Insider Feed, Insider Podcast, Stay Tuned and Events.

Can I give a CAFE Insider membership as a gift?

To buy a gift, you can simply use your credit card to pay for a membership under the recipient’s email address.

If you are an existing subscriber, first please Log Out using the link at the top right of the site. Then to purchase the gift, go here.

Please email us at [email protected] with any questions.

How do I switch my payment method?

Please add a new credit card or PayPal account by visiting the Account section of Insider after you log in. Select the Membership tab and click on ‘Manage.’ Then click on ‘Update renewal payment method’ and select ‘Add a new card’ or ‘Add PayPal’ – then ‘Create.’ You may now select the new payment method within this screen.

If you have two payment methods available when you click on ‘Update renewal payment method’ then you may switch between the two.

If you would like to delete your old credit card or PayPal account, please visit the Card tab within the Account section and click on the trash can symbol next to the old form of payment. If you have problems, please email us at [email protected].

 

CAFE INSIDER PRODUCT

When is the CAFE Insider Podcast released?

While the news cycle may affect release times, there will generally be a new episode released every Monday by 7pm EST.

Can I listen to the new CAFE Insider podcast in my favorite app?

Yes! Once you join, you may manually add your unique feed to your favorite podcast app. Please sign in and visit the Account section of the site. Here you will find the Podcast Link just under the words ‘My Account.’ Click on the link to copy it to your clipboard. Then paste the link into the ‘Add URL’ field of your favorite podcast app.

This overview gives instructions for adding podcast links to apps.

And members can always continue to stream the CAFE Insider Podcast on the site via desktop or mobile.

Can I Create a Shortcut to the Insider Feed on my phone’s home screen?

Yes! If on an iPhone, start by navigating via Safari to the Insider Feed and log in: https://www.cafe.com/insider/feeds/

Tap the share icon at the bottom of the screen (a box with an arrow pointing up). Scroll through options on the bottom and tap ‘Add to Home Screen.’

Name your shortcut – CAFE Insider, for example. Tap ‘Add’ – you should now have a shortcut on your phone’s home screen that looks like any other app. Visit regularly to keep up on all that CAFE Insider has to offer.

Note: if Safari requires sign in each time you visit, please go to your phone’s Settings, choose Safari and scroll down to ‘Clear History and Website Data.’ The next time you login, make sure to choose ‘Stay Logged In.’ Please be aware that this will clear data related to other sites you visit as well.

Can I receive text alerts featuring Preet’s real-time reactions to breaking news?

Yes! Please make sure your phone number is entered into the Profile tab of the Account section. And make sure you have checked the box next to ‘Receive Insider text alerts.’

If you have a US-based number, for example, please enter the area code and phone number in the following format: 2125551212

If you have a UK-based number, for example, please enter the country code, area code and phone number in the following format: 442012345678 (where ’44’ is the country code; and ’20’ is the area code)

Please note that texts may come from multiple numbers. Each will be ‘signed’ by Preet or the CAFE Insider Team.

Unfortunately, at this time we cannot review or respond to members’ responses to Insider texts.

How do I get the weekly newsletter which features a note and recommendations from Preet?

The newsletter is sent every Wednesday to the email address associated with your account. If you have not received a newsletter, please make sure that Insider emails are not being filtered into your junk, promotion, or spam email folders.

Members can also see past newsletters in the CAFE Insider Feed.

 

SIGNING UP AND SIGNING IN

How should I sign up for CAFE Insider?

Please make sure ad blockers are disabled while visiting cafe.com and cafe.com/insider, and allow ‘Tinypass’ and ‘Piano’ to serve content on the site.

Please visit cafe.com and choose ‘INSIDER LOGIN’ at the top right of your screen. If you previously created an account with CAFE, please log in with your email address and password.

If it says Log Out in the top right of your screen, then you have created an account with us, and you are already logged in. Please visit this page to enter your credit card information and become a member.

If you continue to have problems, email us at [email protected].

How should I sign in to CAFE Insider?

Please make sure ad blockers are disabled while visiting cafe.com and cafe.com/insider, and allow ‘Tinypass’ and ‘Piano’ to serve content on the site.

Visit cafe.com and choose ‘INSIDER LOGIN’ at the top right of your screen.

If you are a member and encounter the Monthly/Annual membership screen, please choose the Login option.

If you continue to have problems, please email us at [email protected].

 

MEMBERSHIP PLANS

Can companies create group memberships to Insider?

If your company is interested in a group membership to Insider, please email [email protected] for information on special rates.

Can college students get a special Insider membership rate?

We will be offering a special rate for current students with a .edu email address. Please sign up for updates at cafe.com/preet.

Is there a family membership available?

We will be offering a special rate for families in the future. Please sign up for updates at cafe.com/preet.

 

TROUBLE SHOOTING

What if I am having trouble resetting my password?

First you must make sure to Log Out and then click ‘forgot my password’ when you sign in. Once you input the email address associated with your account, you will receive a password reset link in an email. Please make sure that Insider emails are not being filtered into your junk, promotion, or spam email folders.

Please make sure ad blockers are disabled. Click on the link in the password reset email, and create a new password.

If you are having trouble, please copy the password reset link and paste it into a ‘Private Window’ in Safari or an ‘Incognito Window’ in Chrome.

After selecting a new password, please visit the Insider Feed.

If you continue to have problems, email us at [email protected].

Is my payment information secure?

CAFE Insider uses Braintree for payment processing. Via Braintree, we accept major credit cards and PayPal. CAFE Insider does not hold your credit card information. Your information is encrypted and stored by BraintreeBraintree is a division of the public company, PayPal. Click here to learn more about Braintree.

Please note that if you pay with PayPal, there will be a verification shown on your account, but you will not actually be charged for your membership until the end of your 14 day free trial.

What if I receive an error message or cannot complete my transaction for other reasons?

Please email us at [email protected], and we will work to resolve the problem as soon as possible.

How do I cancel my membership to CAFE Insider?

Please visit the Account section of Insider to cancel your membership. Choose the ‘Membership’ tab and click ‘Manage.’ If you have problems, please email us at [email protected].

What if I have any other questions?

Please email us at [email protected], and we will respond as soon as possible.

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